Short-lived support code
Single-use and time-limited
Support access does not require permanently attaching the customer device to a technician account.
SOS SUPPORT
Temporary remote help,
without permanent device binding.
Customers generate a short-lived support code, authorize the requested capabilities, and have temporary credentials revoked when the session ends.
Trusted native remote sessionsWeb manages identity and authorization; native clients carry control and media.
Explicit consent
Remote control, files, clipboard and elevation are separate scopes
Customers can see what is requested before a support session starts.
Support operations
Queue, handoff, ticket and audit linkage
Support Desk can associate tickets, sessions, recording policy and outcomes without bypassing the endpoint security boundary.
Start with secure remote access, then add what you need.
Core remote access remains simple; advanced performance and governance are enabled by published entitlements.