Connection diagnostics
See path, NAT, RTT, loss and jitter
LAN → P2P → Relay path facts, encoder state and actionable recommendations help users and support staff see the same evidence.
HELP CENTER
Tell you why first.
Then show you what to do.
Connection failures, latency, P2P negotiation, Relay capacity and plan limits should produce understandable facts and a clear next action instead of an “unknown error.”
Trusted native remote sessionsWeb manages identity and authorization; native clients carry control and media.
Free Relay capacity
A full free channel is explained clearly
LAN and P2P continue to be attempted; users are told when free Relay capacity is temporarily unavailable.
Privacy-first diagnostic bundle
Share facts, not private content
Diagnostics may include client version, OS, NAT and connection metrics, but exclude screen content, clipboard text, file contents, private keys and passwords.
Start with secure remote access, then add what you need.
Core remote access remains simple; advanced performance and governance are enabled by published entitlements.